It is with regret that Pure Air Distribution Ltd (‘PAD’) must announce that it has taken steps to end its customer agreement with Haier Appliances UK Co Ltd with immediate effect and, in consequence, have ceased to be suppliers of Haier products.
Due to the ongoing failures of Haier PAD were unable to meet reasonable customer requirements. The directors of PAD unanimously decided that it was left with no option and were compelled to end the relationship with Haier.
PAD is passionate about meeting customer requirements and to continue with Haier would damage PAD’s reputation in the market.
Despite seeking and receiving assurances over time from Haier personnel that adequate logistics would be put in place to rectify the situation and promote the Haier brand and its air conditioning products, unfortunately this did not happen.
PAD would like to thank its customers for their support and we will be pleased to assist wherever possible in respect of Haier products purchased under warranty.